Help desk software which is based upon browser or web technology.
This page was last updated on October 3rd, 2008
This page was last updated on October 3rd, 2008
Browser Based Help Software (from Help Desk)
Canadian Content » Computers » Software » Help_Desk » Browser_Based »
Freedom Communications
Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
Virtual Support Office
Extensive description of a browser based help desk which includes support request tracking, staff time and task management, and live support rooms for staff to customer direct interaction.
osTicket Open Source Project
A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
DapperDesk
Offers an online, customizable help desk solution, which works on both Linux and Windows servers.
Seeker
A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
Yudo
A free ASP based support and trouble ticket system, including instant download.
Ezyhelpdesk
A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
Kettera Software
Describes a tool that allows websites to interact with visitors without using pop-up windows, page reloads or links to form pages.
Broad Daylight, Inc.
Provides software that enables companies to answer questions more efficiently via the Web and reduce inbound electronic mail and phone calls.
Liberum Help Desk
Free, web based help desk software written in ASP. Offers email notification and reporting features.
HelpCORE
IO Software's HelpCORE is an online web-based helpdesk and servicedesk management tool.
CoreDesk
Provides an internet based open source help desk software in a hosted and managed environment.
Ferrysoft Help Desk
Windows client software providing basic tracking, configuration and reporting functionality.
Spectrum Research
Introduces the developers of the web based Spectrum HelpDesk customer support system.
iQHelpDesk
A browser based help desk and asset management set, with optional customization offered.
LiveTime Software
Provides real-time management reporting and problem resolution.
Infra Corporation - Web-Based Help Desk Solutions
Web based help desk software for automating business processes across global enterprises.
KnT Solutions, Inc.
Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
Proverbs
A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
TicketXPert.NET
Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
ServiceWare
Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
Help Desk Suite
Provides a web based customer service solution for a website to manage support requests and to publish self service knowledge bases.
FootPrints Web-based Help Desk
FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
OmniWorks Webdesk
An industry standard internal and external helpdesk written in ASP and customised for the Internet.
Cerberus Helpdesk
Browser-based email management and trouble ticket system.
Questeq Support System
Hosted and outsourced editions, email ticket submissions, automated email responses, phone submissions, Crystal Reports, geared for educational environments.
Support-Works
Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
ThinMind
A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting.
Applied Innovation Management
Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
TeamShare
Develops 100% web-based customer support software solution.
Delta Scripts
Web-based PHP and MySQL support ticket system.
LansUnlimited HelpDesk
Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
Help Desk Assistant
A web-based application that allows to track support issues via a Microsoft web server.
Cynergy
Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
OTRS
An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
HelpDesk Pro
Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
AI-Reply.Com
Offer help desk, referral tracking and customer support systems.
WebTTS
Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
PerlDesk
Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
Big Web Desk
Completely Web-based help desk, ticketing service, and request management software.
Kayako Web Solutions
Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
Infra Corporation
Help desk and change management (web-enabled) software used by government and corporations around the world.
ReadyDesk
Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
Incident Monitor
Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
VersaSRS
Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
Revelation Help Desk
Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
e11 Help Desk
Offers asset management, ticket management, knowledge management, call tracking, and email management.
HelpLine Incident Management
A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
Soffront
Offers fully web-enabled and fully customizable helpdesk software.
Hostedware
Affordable web-based help desk application and database.
HelpDesk Connect
Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
TSC2 Help desk
A help desk offering tracking and asset management functionality.
SupportWizard
Software for Web based customer support, escalation and bug tracking.
CRMdesk
Automates online customer support and knowledge base creation through the Internet.
Serio
Offers helpdesk software with change management, SNMP network auditing and monitoring.
IssueTrack
Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
ScorpioSoft
Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
Tenrox Incident Management
Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
Sitehelpdesk
Helpdesk software with options for software and hardware inventory management.
AthenaRMS
Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
inTouch Web Desk
A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.
Taskman Pro
Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
Modern Thinking Inc
Offer an application for tracking and managing both customer support issues and internal work items.
GroupSoft Systems
Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
Bankoi HelpDesk Software
A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
RightNow Technologies
Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
DeskPRO.com
An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
Business Resources Online
Background, and information about help desk software.
Elation Technologies
US based implementer of HEAT software for help desk and customer service.
Indy Help Desk
Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
Fenestra AnswerDesk
Offers web-based automated support solutions for IT management, customer care and call centres.
Trouble Ticket Express
Open source web based help desk system written in Perl for Unix and Windows servers.
WonderDesk
Organize and track support e-mail calls with help desk software.
AskIt Systems
Offers an outsourced, Web-based customer service system that learns from the customer's questions.
CDN Systems
Web-based help desk software with Microsoft Access and MS SQL integration.
AmberCat
Web-based and desktop software for internal and external help desks, customer service, and facilities management.
HelpDesk System
Help desk specifically for recording and monitoring requests for repairs or other works at properties.
Avensoft
Web-based multi-functional help desk software.
ISIS Helpdesk
Web based job tracking and asset management software.
The PHP Support Desk
Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
Eden Corporation
Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.
Parature
Provides Web-based software for online customer service, help desk and customer relationship management.
Support.com
Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.
World Desk Pro
Customizable help desk based upon the Microsoft .Net Framework.
Ticket Logger
Described a web-based (PHP) help desk / support line ticketing system. Both support technicians and end users are able to log tickets to a MySQL database.
E-Business Application Suite
Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
HelpSTAR Software
Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
Extensive description of a browser based help desk which includes support request tracking, staff time and task management, and live support rooms for staff to customer direct interaction.
A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
Offers an online, customizable help desk solution, which works on both Linux and Windows servers.
A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
A free ASP based support and trouble ticket system, including instant download.
A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
Describes a tool that allows websites to interact with visitors without using pop-up windows, page reloads or links to form pages.
Provides software that enables companies to answer questions more efficiently via the Web and reduce inbound electronic mail and phone calls.
Free, web based help desk software written in ASP. Offers email notification and reporting features.
IO Software's HelpCORE is an online web-based helpdesk and servicedesk management tool.
Provides an internet based open source help desk software in a hosted and managed environment.
Windows client software providing basic tracking, configuration and reporting functionality.
Introduces the developers of the web based Spectrum HelpDesk customer support system.
A browser based help desk and asset management set, with optional customization offered.
Provides real-time management reporting and problem resolution.
Web based help desk software for automating business processes across global enterprises.
Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
Provides a web based customer service solution for a website to manage support requests and to publish self service knowledge bases.
FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
An industry standard internal and external helpdesk written in ASP and customised for the Internet.
Browser-based email management and trouble ticket system.
Hosted and outsourced editions, email ticket submissions, automated email responses, phone submissions, Crystal Reports, geared for educational environments.
Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting.
Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
Develops 100% web-based customer support software solution.
Web-based PHP and MySQL support ticket system.
Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
A web-based application that allows to track support issues via a Microsoft web server.
Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
Offer help desk, referral tracking and customer support systems.
Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
Completely Web-based help desk, ticketing service, and request management software.
Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
Help desk and change management (web-enabled) software used by government and corporations around the world.
Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
Offers asset management, ticket management, knowledge management, call tracking, and email management.
A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
Offers fully web-enabled and fully customizable helpdesk software.
Affordable web-based help desk application and database.
Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
A help desk offering tracking and asset management functionality.
Software for Web based customer support, escalation and bug tracking.
Automates online customer support and knowledge base creation through the Internet.
Offers helpdesk software with change management, SNMP network auditing and monitoring.
Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
Helpdesk software with options for software and hardware inventory management.
Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.
Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
Offer an application for tracking and managing both customer support issues and internal work items.
Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
Background, and information about help desk software.
US based implementer of HEAT software for help desk and customer service.
Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
Offers web-based automated support solutions for IT management, customer care and call centres.
Open source web based help desk system written in Perl for Unix and Windows servers.
Organize and track support e-mail calls with help desk software.
Offers an outsourced, Web-based customer service system that learns from the customer's questions.
Web-based help desk software with Microsoft Access and MS SQL integration.
Web-based and desktop software for internal and external help desks, customer service, and facilities management.
Help desk specifically for recording and monitoring requests for repairs or other works at properties.
Web-based multi-functional help desk software.
Web based job tracking and asset management software.
Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.
Provides Web-based software for online customer service, help desk and customer relationship management.
Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.
Customizable help desk based upon the Microsoft .Net Framework.
Described a web-based (PHP) help desk / support line ticketing system. Both support technicians and end users are able to log tickets to a MySQL database.
Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
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