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Explore: Mystery Shopping, Customer Service

Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide...
This page was last updated on November 10th, 2008
Mystery Shopping (from Customer Service)
Canadian Content » Business » Customer_Service » Mystery_Shopping »
Secret SleuthsSecret Sleuths
Services offered, staff, contact details, and shopper application.
ACRA, Inc.ACRA, Inc.
Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
Westcoast Mystery ShoppingWestcoast Mystery Shopping
Specializes in serving smaller retail chains throughout North America.
Service CheckService Check
Customer service audits performed throughout North America.
ICC - Decision ServicesICC - Decision Services
Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
Mysteryshopomatic.comMysteryshopomatic.com
Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
Scholl Market Research, Inc.Scholl Market Research, Inc.
Full service market research firm.
imystimyst
Mystery shopping, market research, and online surveys.
QualityWorks AssociatesQualityWorks Associates
A market research organization that conducts surveys and mystery shopping.
Shoppers, Inc.Shoppers, Inc.
Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
Mystery ShoppersMystery Shoppers
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
Tenox Appraisal SystemsTenox Appraisal Systems
Customer satisfaction measurement specialists.
Quality Consultants, IncQuality Consultants, Inc
Conducts mystery shopping and quality reports for restaurants and lodging facilities.
Customer Service PerceptionsCustomer Service Perceptions
Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
A Step Above Service Evaluations, Inc.A Step Above Service Evaluations, Inc.
Florida-based service evaluations to varied industries.
National Shopping ServiceNational Shopping Service
Mystery shopping in America and Europe.
Game Film ConsultantsGame Film Consultants
Video mystery shopping.
MacPherson Mystery Shopping and ResearchMacPherson Mystery Shopping and Research
A British company specializing in worldwide mystery shopping and market research.
Video Stars Real Time Video TrainingVideo Stars Real Time Video Training
Hidden camera video captures real-time employee interactions to improve customer service, sales, and other target areas.
Frontline ConnectionsFrontline Connections
Mystery shopping frontline services at outdoor recreation sites, facilities and offices.
Confero, Inc.Confero, Inc.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
The Johnson GroupsThe Johnson Groups
Customer service audits, mystery shopping, documentation, training, and records management.
Shoppers Critique InternationalShoppers Critique International
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
DSG Associates, Inc.DSG Associates, Inc.
Myster shopping services to the retail food service industry. Online application.
ServiceTRAC, Inc.ServiceTRAC, Inc.
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
Business Evaluation ServicesBusiness Evaluation Services
Business and retail on-site, telephone and customer feedback secret shopper services.
SG Marketing GroupSG Marketing Group
Company description, services offered, and online shopper application.
Barry Leeds and AssociatesBarry Leeds and Associates
Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices.
The Genesis Group, Inc.The Genesis Group, Inc.
Customer service consulting company. Material for prospective and actual secret shoppers, details for prospective clients, and contact information.
J.M. Ridgeway Co.J.M. Ridgeway Co.
A market research and mystery shopping company providing national coverage.
Douglas Stafford InternationalDouglas Stafford International
Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
SNEAK PEAKmsSNEAK PEAKms
Offers a variety of customized mystery shopper and caller services.
J. E. Lowery Professional Services CorporationJ. E. Lowery Professional Services Corporation
Customized mystery shopping services.
Pacific Research GroupPacific Research Group
Services include mystery shops, site inspections, and phone surveys.
Reality Check Mystery ShopperReality Check Mystery Shopper
Shopper evaluations. Apply online.
IntelliShopIntelliShop
Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
Guest CheckGuest Check
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
Bare Associates InternationalBare Associates International
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
Premier ServicePremier Service
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
The Performance Edge, IncThe Performance Edge, Inc
Mystery Shopping services. Customer Service Feedback. Online application.
Amusement Advantage, LLCAmusement Advantage, LLC
Amusement park mystery shopping. Online application.
Feedback Plus, Inc.Feedback Plus, Inc.
Customized mystery shopping programs.
Shoppers'  ViewShoppers' View
Provides mystery shopping on site and by telephone to the retail industry. Online application.
National Shopping Service Network, LLCNational Shopping Service Network, LLC
Offers a variety of mystery shopping services.
Certified Reports, Inc.Certified Reports, Inc.
Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
Check Mark, Inc.Check Mark, Inc.
Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
Richey InternationalRichey International
Quality management programs to enhance performance, measure product quality, and maintain brand stature.
HindsightHindsight
Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
Presence Quality Mystery ShoppingPresence Quality Mystery Shopping
Specialists of network assessments.
U.S. Mystery Shoppers, Inc.U.S. Mystery Shoppers, Inc.
Offers services to retail and service industries in the United States. Online application.
A Closer Look, Inc.A Closer Look, Inc.
Online mystery shopping services with resource links for shopper applicants. Online application.
Power Information Gathering ServicesPower Information Gathering Services
UK business specializing in phone and personal visits, and mail and email inquiries to customer service departments.
Shadow ShopperShadow Shopper
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
Anonymous Insights, Inc.Anonymous Insights, Inc.
Marketing research firm that specializes in customer satisfaction programs. Online application.
At Random CommunicationsAt Random Communications
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
Quality Assessments Mystery Shoppers, LLCQuality Assessments Mystery Shoppers, LLC
Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
Michelson & Associates, Inc.Michelson & Associates, Inc.
Description of the company and services offered. Apply online to be a shopper.
Support Financial Resources, Inc.Support Financial Resources, Inc.
Customer-driven mystery shopping and consultative services specializing in the financial services industry.
The Hotel Shopping NetworkThe Hotel Shopping Network
Provider of hotel mystery shopping and sales training services to the hospitality industry.
Mystery Shop Inc.Mystery Shop Inc.
Print, telephone, and video mystery shop services.
eMysteryShoppereMysteryShopper
Independent review of website usability and efficiency from a customer's point of view. Online application.
Mysteryshopper.com.au Pty LimitedMysteryshopper.com.au Pty Limited
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
Jancyn Evaluation ShopsJancyn Evaluation Shops
Secret shopping services used by the retail, restaurant and rental housing industry.
Mystery Shopper Gets Paid to SnoopMystery Shopper Gets Paid to Snoop
Ahnie Costin summarizes some of her experiences as a shopper.
The National Center For Professional Mystery Shopping And Merchandising (NCPMS)The National Center For Professional Mystery Shopping And Merchandising (NCPMS)
Provides project training for mystery shopping/merchandising companies, training and certification for mystery shoppers/merchandisers, business referrals, resource and reference links, and mediation.
Sutter MarketingSutter Marketing
Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
Webbtech DataWebbtech Data
Quality assurance company specializing in mystery and comparison shopping.
RetailTrackRetailTrack
Retail, service, hospitality and call center mystery shopping.
Green & AssociatesGreen & Associates
News, articles, and mystery shopper details.
Customer Point of ViewCustomer Point of View
A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
Checkout (UK) LtdCheckout (UK) Ltd
A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
ITS (Incognito)ITS (Incognito)
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
Customer Service Intelligence LimitedCustomer Service Intelligence Limited
Provide customer and product evaluation services and mystery shopper services.
Shop'n Chek InternationalShop'n Chek International
Mystery shopping and market research services for customer satisfaction measurement.
Mystery Shopping 411Mystery Shopping 411
Description of services offered. Shoppers may apply online.
ServiceSenseServiceSense
Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
Hilli Dunlap EnterprisesHilli Dunlap Enterprises
Services offered, contact details, and application to be a shopper.
Quality Eye Mystery ShoppingQuality Eye Mystery Shopping
A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
Berring HIne ConsultingBerring HIne Consulting
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
Count On UsCount On Us
Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
Second To None, Inc.Second To None, Inc.
Full service mystery shopping solutions. Apply online.
Service EvaluationService Evaluation
Provides a comprehensive solution for keeping on top of the front line.
Mystery Shoppers Ltd.Mystery Shoppers Ltd.
Mystery shopping and customer service training and consultancy services. UK.
Consumer Research Group (CRG)Consumer Research Group (CRG)
Mystery shopper consultant services to the retail industry.
Sonya's Mystery ShoppersSonya's Mystery Shoppers
Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
Shopper AnonymousShopper Anonymous
Australian mystery shopping organization.
Consumer ConnectionConsumer Connection
Providing mystery shopping, customer service seminars and front line service employee training programs.
Mystery Shoppers ResourceMystery Shoppers Resource
Job leads and information. Updated often.
ICU Associates Inc.ICU Associates Inc.
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
Creative Image AssociatesCreative Image Associates
A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
NetAnalyticNetAnalytic
Internet customer experience, testing, measurement and interpretation.
CV Marketing Research Inc.CV Marketing Research Inc.
Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
Retail MaximRetail Maxim
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
Advanced Phone UpsAdvanced Phone Ups
Telephone training and mystery shopping of all types of vehicle dealerships.
Mystique Shopper LLCMystique Shopper LLC
Mystery shopping services to varied industries. Web-based reporting.
Service Excellence GroupService Excellence Group
Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and cl
Greet America Mystery ShoppingGreet America Mystery Shopping
Conducts many types of evaluations and surveys across North America.
Volcano Scheduling ServicesVolcano Scheduling Services
Provides scheduling and recruitment services to mystery shopping companies.
The Secret Shopper CompanyThe Secret Shopper Company
Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
Ath PowerAth Power
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
FYI Video Mystery ShoppingFYI Video Mystery Shopping
Video Mystery Shopping specializes in new home shops.
Inland Retail ServicesInland Retail Services
Specialists in mystery shopping and merchandising services. Includes services and contacts.
Customer 1stCustomer 1st
Full service mystery shopping company providing on-line reporting for customer service evaluation.
Imaginus Training & Development Inc.Imaginus Training & Development Inc.
Mystery shopping, web shopping, training, motivational seminars, and focus groups.
Satisfaction Services, inc.Satisfaction Services, inc.
Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
Mom Advice -  Taking the Mystery Out of Mystery ShoppingMom Advice - Taking the Mystery Out of Mystery Shopping
Introductory article covering the basics.
C-ChexC-Chex
Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.
Kinesis CEM, Redefining the Customer ExperienceKinesis CEM, Redefining the Customer Experience
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
Mars ResearchMars Research
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
Associate Consumer Evaluations Mystery ShoppingAssociate Consumer Evaluations Mystery Shopping
Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
Schryver Enterprises. LLCSchryver Enterprises. LLC
Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
Secret ShopNETSecret ShopNET
Mystery shopping services. Apply online.
Retail Rapport Ltd.Retail Rapport Ltd.
Mystery shopping agency. List of services, details about applying, and contact information.
Service Performance GroupService Performance Group
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
Service Alliance, Inc.Service Alliance, Inc.
Provides mystery shopping services to a variety of industries throughout the United States.
Performance In People LtdPerformance In People Ltd
UK-based telephone and video mystery shopping services.
Sensor Quality Management Inc.Sensor Quality Management Inc.
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
Northwest Loss Prevention ConsultantsNorthwest Loss Prevention Consultants
Restaurant, apartment and retail mystery shops. On line shopper application.
csmonitor.com - Shoppers spy on those who servecsmonitor.com - Shoppers spy on those who serve
Each week, as many as 500,000 amateur detectives rate firms on everything from cleanliness to customer service.
Service Intelligence, Inc.Service Intelligence, Inc.
Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
Evaluation Systems for PersonnelEvaluation Systems for Personnel
Provides mystery shopping and sales training services. [Houston]
Sinclair Service AssessmentsSinclair Service Assessments
Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers.
Mystery Shopping ResourcesMystery Shopping Resources
Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
Anonymous Shoppers and Assessments of Pittsburgh (ASAP)Anonymous Shoppers and Assessments of Pittsburgh (ASAP)
Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application.
Person To Person QualityPerson To Person Quality
Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
Pinkerton Field Research ServicesPinkerton Field Research Services
Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
The Kirandt Group, LLCThe Kirandt Group, LLC
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
Ardent Services, Inc.Ardent Services, Inc.
Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
The Insight Group InternationalThe Insight Group International
Provides food and beverage service evaluations and full property evaluations for hotels.
Marketing Systems Unlimited Corp.Marketing Systems Unlimited Corp.
Details about the company, services offered and how to become a shopper.
Speedmark Information ServicesSpeedmark Information Services
Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
A Customer's Point of View, Inc.A Customer's Point of View, Inc.
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
Mystery SurfingMystery Surfing
Independent website usability evaluation service.
Mystery Shopper, USAMystery Shopper, USA
Sign up to be a shopper or inquire about using this business's services.
Barfly ConsultingBarfly Consulting
A full-service mystery shopping and restaurant consulting firm. Barfly uses hospitality industry professionals to conduct its shops.
InfotelInfotel
Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
Mystery Shopping Providers AssociationMystery Shopping Providers Association
Trade association of mystery shopping providers and resource for shopper applicants.

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